Equipment Service Plans
Maritime Energy has the largest service team of licensed and insured service technicians in Mid-coast Maine. Our technicians complete a wide variety of installations, including furnaces, boilers, Rinnai space heaters, and radiant systems. They also tend to scheduled repairs and promptly respond to no heat and other service calls. Our service/sales team performs estimates free of charge.
We offer a Comprehensive Service Plan for your heating system which includes the completion of your annual tune-up and assures you a warm and worry-free winter. In addition to our Comprehensive Service Plan on your boiler or furnace, we offer plans on oil-fired water heaters and LP Rinnais.
2021/2022 Gold Anchor Comprehensive Service Plan
Furnace plan—$240.00 per year, effective 06/01/2021
Boiler plan—$275.00 per year, effective 06/01/2021
To assure you a warm and worry-free winter, Maritime Energy’s Comprehensive Service Plan Includes:
- A heating system tune-up including a complete system safety check
- Adjust burner controls and ignition system
- Clean or replace fuel and air filters
- Clean or replace fuel nozzles
- Oil all bearings
- Clean and vacuum heating unit and smoke pipe to the chimney
- Drain and test expansion tank
- Test-fire unit
- Adjust burner for optimum efficiency
- Thermostat (non-programmable ONLY)
The following lists of included parts, if not covered by manufacturer warranty, will be repaired or replaced at the rate of one per year if necessary due to mechanical breakdown. Otherwise the list of included parts will be billed on a time and material basis.
In addition, Maritime Energy will provide 24 hour Emergency Service, 7 days a week, 365 days a year!
Part Inclusions/Exclusions
Inclusions: Warm Air System
- Blast tube
- Blower belt
- Blower motor (up to 1/4 horsepower)
- Blower pulley
- Blower shaft and bearings
- Burner motor/Burner motor fan
- Cad cell
- Delayed oil valve
- Draft regulator
- Drawer assembly (nozzle adapter)
- End cone
- Fan limit switch
- Firomatic
- Fuel pump
- Igniter
- Primary control
- Pump coupling
- Smoke pipe (4ft. and under)
- Thermostat (non-programmable)
Exclusions: Warm Air System
- Blower housing and cage
- Clean out covers
- Ductwork and zone dampers
- Heat exchanger and combustion chamber
Inclusions: Boiler System
- Aquastat
- Autovent
- Backflow preventer
- Blast tube
- Burner motor/Burner motor fan
- Cad cell
- Circulator
- Circulator bearing/and assembly
- Delayed oil valve
- Draft regulator
- Drawer assembly (nozzle adapter)
- Electrodes
- End cone
- Expansion tank
- Firomatic
- Flo check valve
- Fuel pump
- Igniter
- Low water cut off (for non-steam)
- Mixing valve
- Pressure Trol
- Primary control
- Pump coupling
- Relief valve (boiler and domestic)
- Smoke pipe (4ft. and under)
- Thermostat (non-programmable)
- Water feeder
- Zone valve
Exclusions: Boiler System
- Boiler piping
- Boiler sections and combustion chamber
- Distribution system: baseboards, radiators, radiant floor heat and specialty controls
- Indirect fired water heaters
- Labor and materials to properly maintain antifreeze protection
- Steam system components such as water feeders, low water cutoffs, steam traps, condensate pumps, etc.
- Tankless coils and gaskets, domestic expansion tanks
- Water storage tanks
Exclusions: Both Systems
- Air conditioning equipment
- Humidifiers
- Complete burner upgrades
- Complete steam low water cut offs
- Contamination from oil leaks
- Domestic water coils, piping, and water tanks
- Handling or removal of asbestos or equipment containing asbestos
- Heat exchangers or boiler sections
- Labor to remove or install parts not covered
- Labor not included with warranty parts
- Limited to one replacement/year of circulators, circulator motors, or zone valves
- Oil tanks, gauges, supply lines or associated piping
- Parts and labor needed to bring system up to code
- Parts damaged by lightning strikes, power surges, power outages, or flooding
- Parts no longer available through normal sources
- Power venters and draft inducers
- Radiators and baseboard heating coils
- Structural changes to remove or replace old heating system not included
- Testing or replenishing anti-freeze
- Programmable, wireless or wi-fi based thermostats or any repercussions resulting thereof
Tank Comprehensive Service Plan
$60.00 per year, effective 06/01/2021
Applies only to Standard 275 gallon tanks deemed in need of replacement.
Customer required to have a Service Plan in order to purchase this plan.
Tank Plan Inclusions/Exclusions
Inclusions: Tank Plan
- Annual tank inspection and safety check
- Clean or replace fuel filters
- Check of tank whistle and gauges
- Repair or replace any tank component found to be defective through normal wear and tear
- Replace with new tank if necessary
- Disposal of old tank
Exclusions: Tank Plan
- Parts damaged by lightning strikes
- Frozen oil lines / water in oil tanks
- Contamination from oil leaks
- Parts and labor needed to bring systems up to code
- Labor to remove or install parts not covered
- Parts no longer available through normal sources
- House structural changes to remove, move or replace old tanks not included
- Below grade fuel line
2020/2021 Gold Anchor Annual Preventive Maintenance Agreement for Heat Pumps
Residential Ductless Mini-Split System
DAIKIN, MITSUBISHI, FUJITSU, LG, AND SAMSUNG BRANDS ONLY*
$179.00 per year (includes 1 outside condenser and 1 indoor unit)
$49.00 for each additional indoor wall unit on multi zone systems
Annual Service:
- One evaporator unit (inside head)-clean and disinfect coil
- Evaporator unit (inside head) filter wash. Filter is removed, washed and inspected. Filter replacement is not included in annual maintenance. Average replacement is every 3 years at discounted rate, per plan terms
- Condensate drain inspection and test
- One outside condenser coil wash
- Inspection of outside unit including electrical connections
- Test Operation for heat and cooling
Repair Service available Monday – Friday 8 am to 4:30 pm, weather permitting. Service is not available nights or weekends. All other service will be agreed upon at the time of inspection or contract.
*Due to limited availability of parts, we are unable to service brands not listed above
Please Note: No refund after the cleaning
Additional Benefits of This Maintenance Agreement
Additional Benefits
- 15% discount on all heat pump parts and labor costs during the plan year
- 15% discount on additional Ductless Mini-Split System Agreements
- Priority Scheduling – we place your service calls on the top of the list (over non-Mini-Split Agreement customers)
- Our biodegradable cleaning solutions are included in the service, at no additional charge
- Extends the life of your equipment – regular maintenance keeps your equipment running smoother!
- Reduces equipment malfunctions
- Helps keep mold, mildew, and odors at bay up to 1 year, ensuring better air quality from harmful mold and bacteria
- Eliminates surprise repair bills
- Saves money
Service Plan Terms and Conditions
Maritime Energy’s comprehensive service plans are available to all customers who purchase their entire year’s fuel supply on an automatic delivery basis and maintain satisfactory credit standing for the term of the plan. Please Note: Plans subject to change, please contact us for information.
- Maritime Energy reserves the right to inspect and approve the equipment for Service Plan coverage before it is issued. This agreement does not cover parts and labor associated with upgrading the heating system to meet newly established state codes.
- Maritime Energy provides the convenience of automatically renewing service plans at the Company’s prevailing rates at the time of renewal on a year to year basis unless either party gives at least 5 days prior written notice of termination. A refund for a plan already renewed may be issued up to 30 days after renewal date, provided no service has been performed as part of that renewal. Refunds will be prorated after 30 days past the issue date or renewal date.
- Maritime Energy services are offered for normal wear and tear and usage and do not apply against floods, fires, acts of nature, freezing, power interruptions or insufficient fuel when account is not on automatic delivery or payment for fuel is delinquent.
- This agreement does not cover vacant or unattended homes. Maritime Energy shall not be liable for any damage that occurred in vacant or unattended houses.
- Maritime Energy will make every effort to contact our customers to schedule an annual tune up; however it is ultimately the customers’ responsibility to contact Maritime Energy to schedule an appointment during our regular business hours. No credit will be issued or carried over if not performed.
- Maritime Energy reserves the right to charge the customers for a half-hour of labor (at our normal billing rate) for missed appointments.
- Service calls after 4:30 pm on weekdays, or on weekends or holidays, because of complete mechanical failure resulting in no heat, will be covered by this plan. All other service calls deemed necessary by the customer during this time frame will be billed at current labor rates.
- This agreement does not include, and the customer shall be charged separately for service required as a result of the customer’s failure to replace fuses or thermostat batteries, reset circuit breakers, set thermostats properly, or turn on the emergency switch.
- This agreement does not cover labor and parts associated with venting issues due to the buildup of ice or snow causing system performance issues. It is the customer’s responsibility to clear ice/snow away from exhaust pipes, vents, and chimneys.
- This contract does not cover installing, draining, replenishing, or maintaining any and all issues relating to anti-freeze in the heating system. Maritime is not liable for any damages resulting from exposed piping. Maritime Energy will implement/replenish anti-freeze at the customer’s request, but will take no responsibility should the system fail and the cost of the anti-freeze and labor will be the responsibility of the customer.
- If the customer requests a service call and Maritime Energy diagnosis an issue/s that is/are not covered by the service contract and the customer decided to have a company other than Maritime Energy make the repairs, the service call will be billed at prevailing rate. However, if Maritime Energy makes said repairs, the diagnostic call will be done at a no charge basis.
- If Maritime Energy determines repairs are needed that are not covered by the Service Contract and the customer decides not to do said repairs, then any and all future repairs associated with the proper running of the system shall not be covered under the service contract and will be billed at the prevailing rate.
- 1 hour minimum charge to include 1 way travel time.
- We do not warranty work on equipment not provided by Maritime Energy.