Equipment Service Plans
Maritime Energy has the best service team of licensed and insured service technicians in Mid-coast Maine. Our technicians complete a wide variety of installations, including furnaces, boilers, Rinnai space heaters, and radiant systems. We schedule repairs in a timely manner and promptly respond to no heat and other service calls. Our service/sales team performs estimates free of charge.
We offer a Comprehensive Service Plan for your heating system which includes the completion of your annual tune-up and assures you a warm and worry-free winter. In addition to our Comprehensive Service Plan on your boiler or furnace, we offer plans on oil-fired water heaters and LP Boilers.
Please review our plans below to see which best fits your needs! As always, if you have any questions or concerns please give us a call. Please also review and understand our Terms & Conditions for our service plans which is at the bottom of this page.
Prices are effective starting May 1, 2024. Prices are subject to change.
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2024/2025 Gold Anchor Comprehensive Service Plan – OIL
Furnace plan—$290.00 per year
Boiler plan—$325.00 per year
To assure you a warm and worry-free winter, Maritime Energy’s Comprehensive Service Plan Includes:
- A heating system tune-up including a complete system safety check
- Adjust burner controls and ignition system
- Clean or replace fuel and air filters
- Clean or replace fuel nozzles
- Oil all bearings
- Clean and vacuum heating unit and smoke pipe to the chimney
- Drain and test expansion tank
- Test-fire unit
- Adjust burner for optimum efficiency
The following lists of included parts, if not covered by manufacturer warranty, will be repaired or replaced at the rate of one per year if necessary due to mechanical breakdown. Otherwise, the list of included parts will be billed on a time and material basis.
In addition, Maritime Energy will provide 24 hour Emergency Service, 7 days a week, 365 days a year!
Emergency service = No heat with no secondary source of heat. No hot water is considered an emergency in restaurants, hotels, apartments, hospitals, nursing homes, daycares, those with medical issues, and for customers with a service plan.
Part Inclusions/Exclusions
Inclusions: Warm Air System
- Blast tube (up to 7 1/4″)
- Blower belt
- Blower motor (up to 1/4 horsepower)
- Blower pulley
- Blower shaft and bearings
- Burner motor/Burner motor fan
- Cad cell
- Delayed oil valve
- Draft regulator (up to 7″)
- Drawer assembly (nozzle adapter)
- End cone
- Fan limit switch
- Firomatic
- Fuel pump (A pump only)
- Igniter
- Primary control
- Pump coupling
- Smoke pipe (4ft. and under; 2 elbows, 1 tee)
- Thermostat (non-programmable)
Exclusions: Warm Air System
- Blower housing and cage
- Clean out covers
- Ductwork and zone dampers
- ECM Blower motor and controller
- Heat exchanger and combustion chamber
- Humidifiers and/or parts
Inclusions: Boiler System
- Aquastat (no smart controls or combination models)
- Autovent (limit of 2)
- Blast tube (up to 7 1/4″)
- Burner motor/Burner motor fan
- Cad cell
- Circulator
- Circulator bearing/and assembly
- Delayed oil valve
- Draft regulator (up to 7″)
- Drawer assembly (nozzle adapter)
- Electrodes
- End cone
- Expansion tank (up to 60, heat only)
- Firomatic
- Fuel pump (A pump only)
- Igniter
- Low water cut off (for non-steam)
- Mixing valve (heat-only)
- Pressuretrol
- Primary control
- Pump coupling
- Relief valve (boiler only)
- Smoke pipe (4ft. and under; 2 elbows, 1 tee)
- Taco or Eri zone valve (head only)
- Thermostat (non-programmable)
Exclusions: Boiler System
- Backflow preventer
- Boiler piping
- Boiler sections
- Circulator bearing/and assembly
- Distribution system: baseboards, radiators, radiant floor heat and specialty controls
- Domestic expansion tanks or domestic relief valves
- Indirect fired water heaters or water heater controls
- Hydronics systems with antifreeze. No hydronic parts.
- Labor and materials to properly maintain antifreeze protection
- Plate heat exchangers
- Steam system components such as water feeders, low water cutoffs, steam traps, condensate pumps, etc.
- Tankless coils and gaskets, domestic expansion tanks
- Water feeder
- Water feeder/back flow preventer combo
- Water storage tanks
Exclusions: Both Systems
- Air conditioning equipment
- Humidifiers
- Complete burner upgrades
- Complete steam low water cut offs
- Contamination from oil leaks
- Domestic water coils, piping and water tanks
- Handling or removal of asbestos or equipment containing asbestos
- Heat exchanger and combustion chamber
- Labor to remove or install parts not covered
- Labor not included with warranty parts
- Oil tanks, gauges, supply lines or associated piping
- Parts and labor needed to bring systems up to code
- Parts damaged by lightning strikes, power surges, power outages, or flooding
- Parts no longer available through normal sources
- Power venters and draft inducers
- Radiators and baseboard heating coils
- Structural changes to remove or replace old heating system not included
- Testing or replenishing anti-freeze
2024/2025 Gold Anchor Comprehensive Service Plan – LP
Furnace plan—$290.00 per year
Boiler plan—$325.00 per year
To assure you a warm and worry-free winter, Maritime Energy’s Comprehensive Service Plan Includes:
- A heating system tune-up including a complete system safety check
- Adjust burner controls and ignition system
- Clean or replace fuel and air filters
- Clean or replace fuel nozzles
- Oil all bearings
- Clean and vacuum heating unit and smoke pipe to the chimney
- Test-fire unit
- Adjust burner for optimum efficiency
The following lists of included parts, if not covered by manufacturer warranty, will be repaired or replaced at the rate of one per year if necessary due to mechanical breakdown. Otherwise, the list of included parts will be billed on a time and material basis.
In addition, Maritime Energy will provide 24 hour Emergency Service, 7 days a week, 365 days a year!
Emergency service = No heat with no secondary source of heat. No hot water is considered an emergency in restaurants, hotels, apartments, hospitals, nursing homes, daycares, those with medical issues, and for customers with a service plan.
Part Inclusions/Exclusions
Inclusions: Warm Air System
- Blast tube
- Blower belt
- Blower motor (up to ¼ horse power)
- Blower pulley
- Blower shaft and bearings
- Draft regulator (up to 7”)
- Fan limit switch
Exclusions: Warm Air System
- Blower housing and cage
- Ductwork and zone dampers
- PC Control Boards
Inclusions: Boiler System
- Aquastat (not to include smart controls or combination models)
- Autovent (2 max)
- Backflow preventer
- Circulator (up to 1/8 horse power)
- Draft regulator
- Electrodes
- Expansion tank (up to a 60, heat only)
- Flo check valve
- Low water cut off
- Mixing valve (heat only-not domestic)
- Relief valve (boiler only)
- Taco or Eri zone valve (head only)
- Testing Anti-freeze at tune up only (nothing more)
- Water feeder
Exclusions: Boiler System
- Boiler piping
- Circulator bearing/and assembly
- Distribution system: baseboards, radiators, radiant floor heat and specialty controls
- Indirect fired water heaters
- Labor and materials to properly maintain antifreeze protection
- PC Control Boards
- Tankless coils and gaskets, domestic expansion tanks
- Water storage tanks
Exclusions: Both Systems
- Additional testing or replenishing anti-freeze
- Air conditioning equipment
- Clean out covers
- Combustion fan motor
- Complete burner upgrades
- Domestic water coils, piping and water tanks
- Electronic air cleaner
- Fireplaces, Pilots, Rinnai’s, Cook stoves, any other Propane burning appliance.
- Gas control valves
- Handling or removal of asbestos or equipment containing asbestos
- Heat exchangers, combustion chambers or boiler sections (steel or cast)
- HSI ignition module
- Humidifiers
- Labor not included with warranty parts
- Labor to remove or install parts not covered
- Limited to one replacement /year of circulators, circulator motors, or zone valves
- Parts and labor needed to bring systems up to code
- Parts damaged by lightning strikes, power surges, power outages, or flooding
- Parts no longer available through normal sources
- Power venters and draft inducers
- Primary control
- Propane Storage Tanks that are customer owned
- PVC/CPVC venting
- Radiators and baseboard heating coils
- Roof mounted Heat/AC units.
- Smoke pipe (4ft and under) (2 elbows, 1 tee) Galvanized only
- Sparke ignition module
- Specialty air filters
- Structural changes to remove or replace old heating system not included
- Vent termination
- Ultraviolet air cleaner
2024/2025 Gold Anchor Annual Preventive Maintenance Agreement for Heat Pumps
Residential Ductless Mini-Split System
DAIKIN, MITSUBISHI, FUJITSU, LG, AND SAMSUNG BRANDS ONLY*
$200.00 per year (includes 1 outside condenser and 1 indoor unit)
$49.00 for each additional indoor wall unit on multi zone systems
Annual Service:
- One evaporator unit (inside head)-clean and disinfect coil
- Evaporator unit (inside head) filter wash. Filter is removed, washed and inspected. Filter replacement is not included in annual maintenance. Average replacement is every 3 years at discounted rate, per plan terms
- Condensate drain inspection and test
- One outside condenser coil wash
- Inspection of outside unit including electrical connections
- Test Operation for heat and cooling
Repair Service available Monday – Friday 8 am to 4:30 pm, weather permitting. Service is not available nights or weekends. All other service will be agreed upon at the time of inspection or contract.
*Due to limited availability of parts, we are unable to service brands not listed above
Please Note: No refund after the cleaning
Additional Benefits of This Maintenance Agreement
Additional Benefits
- 15% discount on all heat pump parts and labor costs during the plan year
- 15% discount on additional Ductless Mini-Split System Agreements
- Priority Scheduling – we place your service calls on the top of the list (over non-Mini-Split Agreement customers)
- Our biodegradable cleaning solutions are included in the service, at no additional charge
- Extends the life of your equipment – regular maintenance keeps your equipment running smoother!
- Reduces equipment malfunctions
- Helps keep mold, mildew, and odors at bay up to 1 year, ensuring better air quality from harmful mold and bacteria
- Eliminates surprise repair bills
- Saves money
Service Plan Terms and Conditions
Maritime Energy’s comprehensive service plans are available to all customers who purchase their entire year’s fuel supply on an automatic delivery basis and maintain satisfactory credit standing for the term of the plan. Please Note: Plans subject to change, please contact us for information.
- Maritime Energy reserves the right to inspect and approve the equipment for Service Plan coverage before it is issued. This agreement does not cover parts and labor associated with upgrading the heating system to meet newly established state codes.
- Maritime Energy provides the convenience of automatically renewing service plans at the Company’s prevailing rates at the time of renewal on a year to year basis unless either party gives at least 5 days prior written notice of termination. A refund for a plan already renewed may be issued up to 30 days after renewal date, provided no service has been performed as part of that renewal. Refunds will be prorated after 30 days past the issue date or renewal date.
- Maritime Energy services are offered for normal wear and tear and usage and do not apply against floods, fires, acts of nature, freezing, power interruptions or insufficient fuel when account is not on automatic delivery or payment for fuel is delinquent.
- This agreement does not cover vacant or unattended homes. Maritime Energy shall not be liable for any damage that occurred in vacant or unattended houses.
- Maritime Energy will make every effort to contact our customers to schedule an annual tune up; however it is ultimately the customers’ responsibility to contact Maritime Energy to schedule an appointment during our regular business hours. No credit will be issued or carried over if not performed.
- Maritime Energy reserves the right to charge the customers for a half-hour of labor (at our normal billing rate) for missed appointments or if we are unable to access the equipment.
- Service calls after 4:30 pm on weekdays, or on weekends or holidays, because of complete mechanical failure resulting in no heat, will be covered by this plan. All other service calls deemed necessary by the customer during this time frame will be billed at 1.5 times the current labor rates.
- This agreement does not include, and the customer shall be charged separately for service required as a result of the customer’s failure to replace fuses or thermostat batteries, reset circuit breakers, set thermostats properly, or turn on the emergency switch.
- This agreement does not cover labor and parts associated with venting issues due to the buildup of ice or snow causing system performance issues. It is the customer’s responsibility to clear ice/snow away from exhaust pipes, vents, and chimneys.
- This contract does not cover installing, draining, replenishing, or maintaining any and all issues relating to anti-freeze in the heating system. Maritime is not liable for any damages resulting from exposed piping. Maritime Energy will implement/replenish anti-freeze at the customer’s request, but will take no responsibility should the system fail and the cost of the anti-freeze and labor will be the responsibility of the customer.
- If the customer requests a service call and Maritime Energy diagnosis an issue/s that is/are not covered by the service contract and the customer decided to have a company other than Maritime Energy make the repairs, the service call will be billed at prevailing rate. However, if Maritime Energy makes said repairs, the diagnostic call will be done at a no charge basis.
- If Maritime Energy determines repairs are needed that are not covered by the Service Contract and the customer decides not to do said repairs, then any and all future repairs associated with the proper running of the system shall not be covered under the service contract and will be billed at the prevailing rate.
- 1 hour minimum charge to include 1 way travel time. Customer shall be charged separately for service required as a result of customer’s failure to replace fuses, batteries, turn on the emergency switch, or pressing the unit’s reset switch.
- We do not warranty work on equipment not provided by Maritime Energy.
- Emergency service = No heat with no secondary source of heat. No hot water is considered an emergency in restaurants, hotels, apartments, hospitals, nursing homes, daycares, those with medical issues, and for customers with a service plan.
Maritime Energy’s Service Refusal Policy
Maritime Energy reserves the right to refuse service for any reason that compromises the safety, health, or well-being of our employees. Additional charges may apply if this policy is violated. This includes, but is not limited to, the following situations:
- Unsafe or unsanitary work environments: We will not service locations that pose health or safety risks to our employees.
- Blocked or difficult access to equipment: If our employees cannot safely and easily access the equipment in need of service, we may refuse service.
- Drug and/or alcohol use: If there is evidence of drug and/or alcohol use at the service location, we may refuse service.
- Unrestrained animals: If animals at the service location are not properly restrained and pose a threat to our employees, we may refuse service.
- Intimidation or threats: We will not tolerate any form of intimidation or threats towards our employees. If such behavior is exhibited, we will refuse service.
Maritime Energy is dedicated to maintaining a safe and respectful environment for our employees while serving our customers. We appreciate your understanding and cooperation with this policy.