Frequently Asked Questions

Buying or selling a home? We do FREE inspections!

Absolutely! If you’re buying or selling a home and want an assessment of the heating system, just let us know. We’ll come by and inspect at no charge.


Do you have 24 hour service?

Absolutely! 24 hours a day, 7 days a week, 365 days a year. Our professional team of drivers and licensed technicians are always available to take care of you. 

IMPORTANT: Emergency Services is defined as: No heat with no secondary source of heat. No hot water is considered an emergency in restaurants, hotels, apartments, hospitals, nursing homes, daycares, those with medical issues, and for customers with a service plan.


Do you have plans for L.P. Gas?

Yes, we have Preferred, Budget, or Pre-Buy Plans available. There are no price caps available on the price of propane.


Do you offer service plans on heating systems?

Yes, we offer Comprehensive Service Plans on boilers, furnaces, oil fired water heaters, and LP rinnais.


Do you offer tank insurance?

No, as of 9/1/23 we no longer offer Tank Insurance.


Does Maritime have Price Protection Fuel Plans?

Yes, we have the most Comprehensive Price Protection Plans in the area. We offer our Preferred CAP & Budget CAP Plans which gives you price protection if the market should rise (cap price—most you’ll ever pay) and downside protection. If the market falls your price goes down too. So, you have protection both on the upside and downside. Our Pre-Buy Plan allows you to lock in at a fixed price. So, not matter what happens with the market you’ll know what you’ll be paying. Please see all the benefits listed under Plans.


Can I sign up for the Price Protection Plans at any time?

Yes, you can join the Preferred & Budget Plans any time of the year. However, the price caps and pre-buy are limited time offers typically available until Labor Day.


Does Maritime sell gift certificates?

Yes, Maritime Energy has gift certificates that you can purchase at our Main Office location in Rockland. Gift certificates are good for everything from furnace repair to heating oil. Gift certificates can be redeemed (applying balance to an account) at any fuel office, but cannot be redeemed for cash nor can they be used for online payments with MyMaritime.


How do I save money on my heating cost?

Read our Energy Saving Tips for some great ideas on how to save money on your fuel bill.


How do you know when I’m due for a delivery?

We use a degree day delivery system to calculate when you are due for a delivery which takes into effect temperature and your usage (k-factor=rate of burn). A degree day is a unit of measure for how cold it has been over a 24 hour period.


What if the price of oil goes down?

On the Preferred CAP and Budget CAP Plans you pay the lower price, either the delivered cash price (2 cent discount off of cash) or the cap price.