Gold Anchor Service Plans

Service Plan Terms and Conditions

Maritime Energy's Gold Anchor service plans are available to all customers who purchase their entire year's fuel supply on an automatic delivery basis and maintain satisfactory credit standing for the term of the plan. Please Note: Plans subject to change, please contact us for information.

• Maritime Energy reserves the right to inspect and approve the equipment for Service Plan coverage before it is issued. This agreement does not cover parts and labor associated with upgrading the heating system to meet newly established state codes.
• Maritime Energy provides the convenience of automatically renewing service plans at the Company's prevailing rates at the time of renewal on a year to year basis unless either party gives at least 5 days prior written notice of termination. A refund for a plan already renewed may be issued up to 30 days after renewal date, provided no service has been performed as part of that renewal. Refunds will be prorated after 30 days past the issue date or renewal date.
• Maritime Energy services are offered for normal wear and tear and usage and do not apply against floods, fires, acts of nature, freezing, power interruptions or insufficient fuel when account is not on automatic delivery or payment for fuel is delinquent.
• This agreement does not cover vacant or unattended homes. Maritime Energy shall not be liable for any damage that occurred in vacant or unattended houses.
• Maritime Energy will make every effort to contact our customers to schedule an annual tune up; however it is ultimately the customers' responsibility to contact Maritime Energy to schedule an appointment during our regular business hours. No credit will be issued or carried over if not performed.
• Maritime Energy reserves the right to charge the customers for a half-hour of labor (at our normal billing rate) for missed appointments or if we are unable to access the equipment.
• Service calls after 4:30 pm on weekdays, or on weekends or holidays, because of complete mechanical failure resulting in no heat, will be covered by this plan. All other service calls deemed necessary by the customer during this time frame will be billed at 1.5 times the current labor rates.
• This agreement does not include, and the customer shall be charged separately for service required as a result of the customer’s failure to replace fuses or thermostat batteries, reset circuit breakers, set thermostats properly, or turn on the emergency switch.
• This agreement does not cover labor and parts associated with venting issues due to the buildup of ice or snow causing system performance issues. It is the customer’s responsibility to clear ice/snow away from exhaust pipes, vents, and chimneys.
• This contract does not cover installing, draining, replenishing, or maintaining any and all issues relating to anti-freeze in the heating system. Maritime is not liable for any damages resulting from exposed piping. Maritime Energy will implement/replenish anti-freeze at the customer’s request, but will take no responsibility should the system fail and the cost of the anti-freeze and labor will be the responsibility of the customer.
• If the customer requests a service call and Maritime Energy diagnosis an issue/s that is/are not covered by the service contract and the customer decided to have a company other than Maritime Energy make the repairs, the service call will be billed at prevailing rate. However, if Maritime Energy makes said repairs, the diagnostic call will be done at a no charge basis.
• If Maritime Energy determines repairs are needed that are not covered by the Service Contract and the customer decides not to do said repairs, then any and all future repairs associated with the proper running of the system shall not be covered under the service contract and will be billed at the prevailing rate.
• 1-hour minimum charge to include 1 way travel time. Customer shall be charged separately for service required as a result of customer's failure to replace fuses, batteries, turn on the emergency switch, or pressing the unit's reset switch.
• We do not warranty work on equipment not provided by Maritime Energy.
• Emergency service = No heat with no secondary source of heat. No hot water is considered for customers with a service plan.

Maritime Energy's Service Refusal Policy

Maritime Energy reserves the right to refuse service for any reason that compromises the safety, health, or well-being of our employees. Additional charges may apply if this policy is violated. This includes, but is not limited to, the following situations:

• Unsafe or unsanitary work environments: We will not service locations that pose health or safety risks to our employees.
• Blocked or difficult access to equipment: If our employees cannot safely and easily access the equipment in need of service, we may refuse service.
• Drug and/or alcohol use: If there is evidence of drug and/or alcohol use at the service location, we may refuse service.
• Unrestrained animals: If animals at the service location are not properly restrained and pose a threat to our employees, we may refuse service.
• Intimidation or threats: We will not tolerate any form of intimidation or threats towards our employees. If such behavior is exhibited, we will refuse service.

Maritime Energy is dedicated to maintaining a safe and respectful environment for our employees while serving our customers. We appreciate your understanding and cooperation with this policy.